Introduction
This guide is intended for IT professionals, information security analysts, and cloud administrators in organizations using Azure Disk Encryption. Its purpose is to assist in troubleshooting disk encryption-related issues.
Prerequisites
Before proceeding with any steps, ensure the VM targeted for encryption meets the following prerequisites:
| Category | Requirement |
|---|---|
| VM Configuration | Confirm the VM size and OS are supported (refer to Azure Disk Encryption Overview). |
| Networking | Ensure the VM can connect to Azure Key Vault and other required services. |
| Key Storage | Configure Azure Key Vault to store encryption keys. |
Troubleshooting Guide
Below is a troubleshooting guide for common Azure Disk Encryption issues, presented in a table format for quick reference and clarity.
1. Troubleshooting OS Disk Encryption Failures on Linux
| Issue | Causes | Solution |
|---|---|---|
| “Failed to unmount” error during OS disk encryption | – VM environment modified from a supported gallery image, preventing OS drive unmount. – Custom image mismatches supported filesystem/partition schemes. – Resource-intensive apps running (e.g., SAP, MongoDB, Apache Cassandra, Docker). – Custom scripts running concurrently. – SELinux not disabled. – OS disk uses LVM. – Insufficient RAM (recommended ≥7 GB). – Data drives mounted incorrectly (e.g., recursively under /mnt/). | Ensure the VM meets all prerequisites; inspect and resolve listed causes. |
2. Updating Ubuntu 14.04 LTS Kernel
| Issue | Cause | Solution |
|---|---|---|
Out of Memory Killer terminates dd command during encryption on Ubuntu 14.04 LTS | Known issue in default kernel 4.4. | Update to Azure-optimized kernel 4.15+: 1. Run sudo apt-get update2. Run sudo apt-get install linux-azure3. Run sudo reboot4. After reboot, verify kernel version with uname -a. |
3. Updating Azure VM Agent and Extension Versions
| Issue | Cause | Solution |
|---|---|---|
| Encryption fails due to unsupported Azure VM Agent version | Agent version below 2.2.38. | Update the agent version: Refer to: Update Azure Linux Agent on a VM and Minimum version support for VM agents in Azure. |
4. Failure to Encrypt Linux Disks
| Issue | Cause | Solution |
|---|---|---|
| Encryption appears stuck at “OS disk encryption started,” SSH disabled | Process may take 3–16 hours or days (for large data disks). | Check progress using Azure PowerShell’s Get-AzVMDiskEncryptionStatus:PS > Get-AzVMDiskEncryptionStatus -ResourceGroupName "MyResourceGroup" -VMName "myVM"Review the ProgressMessage field. |
5. Troubleshooting Azure Disk Encryption Behind Firewalls
| Issue | Cause | Solution |
|---|---|---|
| Issues encrypting VMs in isolated networks | Incorrect networking. | Refer to: Disk encryption on isolated networks. |
6. Troubleshooting Encryption Status
| Issue | Cause | Solution |
|---|---|---|
| Portal shows disk as encrypted even after decryption | Disk decrypted via low-level commands without updating platform-level settings. | Use high-level decryption commands: – PowerShell: Disable-AzVMDiskEncryption and Remove-AzVMDiskEncryptionExtension– CLI: az vm encryption disable. |
Related Resources
For users operating in China, consider using Hong Kong servers to ensure compliance and performance:
