Client Area

How to Fix Windows Server Error – 0x0000001C – PFN_REFERENCE_COUNT

How to Fix Windows Server Error – 0x0000001C – PFN_REFERENCE_COUNT

If you’re running a Hong Kong VPS hosting server, you may encounter the dreaded Windows Server Error 0x0000001C, also known as PFN_REFERENCE_COUNT. This error can cause your server to crash, leading to downtime and potential data loss. In this article, we’ll explore what causes this error and how to fix it.

Understanding the Error

The PFN_REFERENCE_COUNT error is related to the Page Frame Number (PFN) list in Windows. The PFN list is used by the operating system to track the physical memory usage of each page file. When the reference count for a page file becomes corrupted or exceeds its limit, the system crashes with the 0x0000001C error code.

Common Causes

There are several reasons why this error may occur, including:

  • Corrupted system files
  • Outdated or faulty drivers
  • Hardware issues, such as a failing RAM module
  • Malware or virus infection

How to Fix the Error

Here are some steps you can take to resolve the PFN_REFERENCE_COUNT error:

Step 1: Run System File Checker

System File Checker (SFC) is a built-in Windows tool that can scan and repair corrupted system files. To run SFC, follow these steps:

  1. Open Command Prompt as an administrator.
  2. Type sfc /scannow and press Enter.
  3. Wait for the scan to complete and follow any prompts to repair files.

Step 2: Update Drivers

Outdated or faulty drivers can cause various issues, including the PFN_REFERENCE_COUNT error. To update your drivers:

  1. Go to Device Manager.
  2. Right-click on each device and select “Update driver.”
  3. Choose “Search automatically for updated driver software.”
  4. Follow the prompts to install any available updates.

Step 3: Check for Hardware Issues

If you suspect a hardware issue, such as a failing RAM module, you can use the Windows Memory Diagnostic tool to check for problems:

  1. Type “Windows Memory Diagnostic” in the search bar and open the tool.
  2. Select “Restart now and check for problems.”
  3. Let the tool run and check the results for any issues.

Step 4: Scan for Malware

Malware or viruses can also cause the PFN_REFERENCE_COUNT error. Use a reputable antivirus program to scan your system and remove any infections.

Preventing Future Errors

To prevent the PFN_REFERENCE_COUNT error from occurring in the future, consider the following best practices:

  • Regularly update your system and drivers.
  • Perform routine hardware checks and replace any failing components.
  • Use a reliable antivirus program and keep it updated.
  • Consider using a hosting provider like Server.HK that offers managed services to handle system maintenance for you.

Conclusion

The Windows Server Error 0x0000001C – PFN_REFERENCE_COUNT can be a frustrating issue for VPS users. However, by understanding the causes and following the steps outlined in this article, you can effectively fix the error and prevent it from happening again. Remember to keep your system updated, regularly check for hardware issues, and maintain strong security practices to ensure the smooth operation of your cloud server.

If you’re looking for a reliable Hong Kong VPS Hosting provider, consider Server.HK. With our managed services, you can focus on your business while we take care of the technical details.