At Server.HK, we prioritize transparency and customer satisfaction by offering a clear and fair refund policy. Please review the terms below to understand our approach to refunds for VPS and dedicated server services.

1. Refund Policy for VPS Services

We provide a 7-day no-questions-asked refund policy for VPS services under the following conditions:

• The refund request must be submitted within 7 days of the initial payment.
• The VPS service must have been successfully activated, delivered, and accessible for use.
• The use of the VPS service must comply with our Terms of Service and Acceptable Usage Policy.
• Refunds are limited to the initial purchase, and no previous refunds should have been issued for the same VPS service.

2. Refund Policy for Dedicated Servers

Refunds are not available for dedicated servers. Once a dedicated server is activated and delivered, the transaction is deemed final. By completing the purchase, you agree that the server specifications and configuration meet your requirements, and no refunds or reversals will be granted under any circumstances.

3. General Terms for All Services

For all services, including VPS and dedicated servers:

Once a service is activated and delivered, the transaction is considered final. By proceeding with the purchase, you acknowledge and confirm that the service specifications and configuration meet your requirements. No refunds or reversals will be issued under any circumstances after the service is delivered.

4. Refund Process for Eligible VPS Services

If your refund request for a VPS service is eligible, please follow these steps:

1. Submit a ticket to the Billing Department with your refund request.
2. Our team will verify the request and respond within a reasonable timeframe.
3. If approved, the refund will be processed through your original payment method.

Refund requests for eligible VPS services are subject to verification that the service was activated, accessed, and used in accordance with our service descriptions.

5. Exclusions

The following items and services are not eligible for refunds:

• Dedicated servers (strictly non-refundable).
• Domain registration or renewal fees.
• Additional services or add-ons may have their own specific refund policies.
• Fees for software licenses, control panels, or third-party applications.
• Purchases made with promotional discounts or special offers.

6. Prohibited Activities

To prevent abuse of this policy, the following actions are strictly prohibited:

• Repeatedly purchasing and canceling VPS services to request multiple refunds.
• Violating our Terms of Service or Acceptable Usage Policy after service activation.

Server.HK reserves the right to deny any refund request and take appropriate measures, including account suspension, in cases of abuse.

7. Contact Us

If you have any questions about our refund policy or need assistance, please contact us at info@Server.HK. We are here to provide support and ensure a seamless experience with our services.

At Server.HK, we are committed to delivering reliable and transparent hosting solutions. For all services, including VPS and dedicated servers, once a service is activated and delivered, the transaction is final. Thank you for choosing Server.HK.

Last Updated: February 1, 2020