At Server.HK, we strive to provide the best possible service and ensure customer satisfaction. We understand that circumstances may change, and you may need to cancel your VPS subscription. Therefore, we offer a 7-day refund policy to provide you with peace of mind.
1. Eligibility for Refund:
You are eligible for a refund within 7 days from the date of your initial VPS purchase. To be eligible, your VPS must meet the following criteria:
- The refund request is made within 7 days of the initial purchase.
- The VPS has not violated our Terms of Service or Acceptable Usage Policy.
- No previous refunds have been issued for the same VPS.
2. Refund Process:
To request a refund, please follow these steps:
- Contact our Billing Department by submit a ticket with your refund request. Please include your VPS details and the reason for your cancellation.
- Our support team will verify the eligibility of your refund request and respond to you within a reasonable time frame.
- If your request is approved, the refund will be processed using the original method of payment within a reasonable period.
3. Exclusions:
Please note that certain expenses are non-refundable or have specific refund terms:
- Domain registrations or renewals are non-refundable.
- Additional services or add-ons purchased separately may have their own refund policy.
- Fees associated with any licensing, control panel software, or third-party applications are non-refundable.
- Refunds are not applicable to any promotions or discounts applied during the initial purchase.
4. Prohibited Actions:
To prevent abuse of our refund policy, the following actions are strictly prohibited:
- Repeatedly purchasing and canceling VPS subscriptions with the intention of receiving multiple refunds.
- Violating our Terms of Service or Acceptable Usage Policy after purchasing a VPS.
5. Contact Us:
If you have any questions or concerns regarding our refund policy, please contact our support team at [email protected] We are here to assist you and provide the best possible solution.
We appreciate your trust in Server.HK and strive to ensure your satisfaction with our services.
